Privacy Policy
Last Updated: December 18, 2025
LessTime AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our CRM platform, dialer services, and related communications.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name, email address, and phone number
- Business name and address
- Account credentials
- Payment and billing information
- Communications and correspondence with us
1.2 Information Collected Automatically
When you access our services, we may automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Usage data and analytics
- Call logs and communication records
1.3 SMS/Text Message Data
When you opt in to receive SMS messages from us, we collect:
- Your mobile phone number
- Message content and delivery status
- Opt-in and opt-out preferences
- Timestamp of communications
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process transactions and send related information
- To send administrative messages, updates, and security alerts
- To send marketing and promotional communications (with your consent)
- To respond to your inquiries and provide customer support
- To improve our services and develop new features
- To comply with legal obligations
SMS Communications: We will only send SMS messages to phone numbers that have expressly opted in to receive such communications. Message frequency varies based on your interaction with our services. Message and data rates may apply.
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, SMS delivery, cloud hosting)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and monitoring
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet legitimate business purposes
SMS opt-in records are retained for at least 4 years to demonstrate consent compliance.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- SMS Opt-Out: Reply STOP to any SMS message to opt out of text communications
To exercise these rights, contact us at privacy@lesstime.ai.
7. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information as defined under the CCPA.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@lesstime.ai
- Website: https://lesstime.ai